Antonio
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English: We left on Thursday evening for 4 days of relaxation...from Saturday morning the electricity in the cell was not working...and consequently no water since the pumps work with electricity.....no bathroom....we also had a generator that we owned but when connected it showed no signs of life.. we immediately called the owner and explained the problem but apart from the suggestion to try from the control panel he also did not know what to tell us...luckily for us we had a sports centre nearby and embarrassed we explained the problem and kindly they allowed us to take a shower....for the bathroom instead we had to use the one in the train station used by many people next to us disappointing situation...so 2 days spent in the dark...luckily for us the fridge was trivalent and worked with gas....when we returned we were also told that if the problem was a power peak caused by our generator they would charge us for the expenses....absurd...we expected at least a discount on the price but nothing...disappointed and worried we left....the next day he sent me a message saying that the problem was negligible...luckily for us I say me.....this was our experience and I think bad luck....but zero understanding from the owners.
Response from Elisa
Buonasera, mi dispiace per l’incidente ma ci tengo a precisare quanto segue:
Il problema alle luci e alle prese, é dovuto alla rottura di un fusibile. Non so se possa essere a causa del generatore o per altro ma non vi ho addebitato niente (neppure il gas che avete consumato, a titolo di scuse per l’accaduto).
Non essendomi mai capitato non vi ho saputo dire come risolverlo e mi dispiace per questo.
Riguardo all’acqua, come vi ho spiegato, la perdita è dovuta all’apertura della valvola del boiler (causata probabilmente dallo stacco della batteria): al rientro il camper aveva ancora mezzo serbatoio pieno, e la pompa funzionava perfettamente, anche perché la linea che dà corrente alla pompa è diversa da quella delle luci. Anche qui, durante l’incidente, ho spiegato al telefono come richiudere la valvola, ma a quanto pare non è servito.
Nonostante tutto, ci scusiamo ancora per l’inconveniente, anche se colpa non ne abbiamo.
Grazie e a presto