Sam
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The handover went smoothly, everyone was very friendly and we were on our way within 10 minutes. Timmy drove fantastically and in 12 days we felt we had driven all over Scotland from Inverness to John 'o groats, durness and the isle of skye, Timmy took us everywhere without any problems, I have two points for improvement; First of all, Timmy wasn't clean, we found unpacked, half-melted chocolate in the compartment in the door, so we immediately gave Timmy a thorough cleaning before we wanted to sleep in it. Secondly, there is a contact number that you can reach from the organization in case of questions or problems, but this is only allowed via whatsapp. I had a super short, and honestly also somewhat stupid question, which could be answered within 2 seconds, but when I asked I was cut off quite harshly that I had to send a text message and was hung up on, after which I had to wait 10 minutes for an answer via whatsapp. This could have easily been answered by phone and then they could have said that from now on I could only use text messages. Everything else was well arranged, very satisfied, I would use the organization again and recommend it to others.
Response from Jo
hi
with over 35 vehciles we get many questions from clients we would be unable to operate a phone system to talk to clients and also we would of course always need to keep the phone line open for something of an emergency .
we do ask clients to message only on pick up and usually we respond straight away