Beryl
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Poorly maintained bus with many defects. When picking up the camper, the owner reported a number of defects to the camper: sliding door does not open properly, taps do not work properly, small roof leak, rev counter did not work and the immobilizer sometimes gave some problems (wait 5 minutes and then it starts again, according to the owner). We were a bit overwhelmed, but wanted to go on holiday and so we accepted the defects. It would have been nicer if he had mentioned these defects earlier. On the day of departure, the refrigerator did not work. The owner thought a cool box would be a good alternative. We did not. After much insistence on our part, the refrigerator was replaced and we were able to leave with a delay. On the second day of travel, it turned out that the turn signals and hazard lights sometimes did not work and that the immobilizer also caused problems. We had to wait for a quarter to half an hour twice before the engine started. This became longer and more frequent during the holiday. The owner reacted laconically. We just had to wait and we did not hear anything else from him. When the engine still didn't start after an hour and a half during a stopover, we called the emergency services. They told us that we would probably have to wait about four hours before help arrived and that we would be without the camper for a while (up to three weeks). When the camper did start after three hours (!) of standing still, we drove home without a break and returned the camper a week earlier than planned. The landlord thought it was all nonsense and didn't want to talk about a refund of the rent. It also turned out that he knew that the problems with the immobilizer were a lot bigger than he had told us in advance. Of course, we didn't go on a trip to have a bus serviced. The conclusion is that the landlord gave us a defective camper for almost 100 euros per day. In response to our complaints, the landlord asked us to be honest. The above is indeed how it happened.
Response from Chris
Bedankt voor je recensie. Het spijt me te horen dat je niet helemaal tevreden bent geweest met de camper. Graag wil ik toch wat verduidelijking geven vanuit mijn kant.
De camper is 22 jaar oud, en daarmee komen soms kleine gebreken die normaal zijn voor een voertuig van deze leeftijd. Dit is ook verwerkt in de huurprijs, die aanzienlijk lager ligt dan die van een nieuwe camper. Desondanks heb ik bij het ophalen van de camper eerlijk aangegeven welke aandachtspunten er zijn. Toen er onderweg een probleem met de koelkast was, heb ik meteen een nieuwe gebracht en geïnstalleerd om jullie reis zo soepel mogelijk te laten verlopen. Wat betreft de vertraging: jullie hadden vooraf zelf al aangegeven later te vertrekken vanwege een verjaardag.
Daarnaast hebben we hulp aangeboden tijdens jullie reis, maar deze werd helaas geweigerd. Ik begrijp dat jullie de reis eerder hebben moeten afbreken, maar ik heb begrepen dat dit te maken had met medische complicaties, wat buiten mijn invloed ligt.
Ik waardeer jullie feedback en neem deze zeker mee, maar ik hoop ook dat je begrijpt dat ik mijn uiterste best heb gedaan om jullie zo goed mogelijk te helpen. Mocht je nog verder willen praten over de ervaring, dan sta ik daar altijd voor open.