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Kayleah is absolutely lovely, she helped us a lot and explained things very well. We were able to pick up the van at the airport and they also dropped us off for the return trip, which was really convenient. For an extra charge, we got towels, sheets and toilets as well as what was needed for the kitchen. The van is comfortable, there were no problems during the stay! We slept very well in it, it's convenient for the road. It was a really very pleasant trip. I highly recommend it; we spent 10 fabulous days with a lovely landscape to look at from the van. Thank you so much for this first experience!