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We also decided to rent a motorhome this summer, No sooner said than done, and we quickly found what we were looking for at Colonia Reisemobile GmbH. The camper was nice, the landlord was nice. Unfortunately, the joy did not last long. When we arrived at the first stop, we unfortunately could not use shore power, because the power cable provided for the camper was defective. Extremely annoying. Then, on the morning of the third day, the worst case scenario occurred: the camper didn't move a millimeter. The on-board computer indicated a problem with the transmission. We informed the landlord, who informed the ADAC, who also quickly stopped by the campsite. After a short time, the good man from the ADAC determined that there was a defect in the gearbox and that this can only be repaired in a Fiat workshop. The landlord was in telephone dialogue with the ADAC mechanic the whole time and gave him "?? helpful tips ??". The ADAC called the Fiat workshop and informed us and the landlord that a repair It will probably take 2-3 weeks as the FIAT workshop does not have any free capacity. The landlord then offered us (family of 4) to stay in the village for 3 more days (if the car could be repaired sooner), if not we could then take the train home. This would be covered by his insurance. That wasn't an option for us, because both the ADAC and the workshop said that it would definitely take longer. Of course, we were in contact with the landlord throughout the day. Unfortunately, he was not at all interested in our circumstances, nor did he ask how we were doing or express any regret that our vacation was over. OK, we didn't rent compassion either. But it was a bad feeling. After careful consideration, we continued the journey with a rental car of the ADAC, because the children were more than sad. At the end of the trip we contacted the landlord again, who refused to give us a partial refund. due to missing general terms and conditions in the rental agreement. On the contrary, he provided us with the fuel for the return trip (which he personally arranged with various comfortable stops at campsites, the camper was about 600km away from the home address) (180€). Colonia Reisemobile GmbH is not prepared to pay the remaining 11 days, on which we were unable to use the camper. Unfortunately, lawyers will now have to take care of this. Therefore, we cannot recommend Colonia Reisemobile GmbH.
Marcus