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Overall, our holiday was a great success and the camper functioned properly, but unfortunately, at the start of the rental period, we experienced a number of very unpleasant issues that I would like to bring to your attention. A few hours after picking up the campervan, there was a very unpleasant odor in the vehicle. Without even using the toilet or shower, we found dirty water in the water tank and a full toilet, left by the previous renters. This was not only extremely unhygienic but also downright unpleasant to have to empty ourselves at the start of our holiday. In my opinion, it is unacceptable that a vehicle in this condition is given to new renters. To my surprise, we were also charged a €90 cleaning fee upon our return, even though we returned the campervan completely clean and tidy (inside and out). We left it that way, precisely because we take good care of our rental items. What makes this situation even more remarkable is that after returning the campervan, we realized we'd forgotten our laptop. We returned about two hours later, and the campervan was still in exactly the same spot where we'd left it. Clearly, no cleaning had been carried out in that time, even though the next renters arrived shortly afterward. This raises the question for us: what am I paying for? If cleaning fees are charged upfront, shouldn't you expect the camper to be thoroughly cleaned, both before and after use? The gentleman claims that the costs are for windshield washer fluid (which was not used), oil check, toilet fluid, gas (half a bottle) and the exterior cleaning that was probably not done. 90 euros for toilet fluid, half a tank of gas, an oil check? And a dirty camper. Super!
Winston