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Hi Kim and Jonathan, we had a great trip with your campervan. We were very flexible about picking up and returning the campervan (we both have quite busy schedules). Everything went very smoothly. Since we already had experience with campervans (and renting from Goboony), everything went very smoothly. We were familiar with how the campervan works, so we hadn't opened the awning. Later, it turned out there was a small issue with it, preventing us from using it, but it didn't spoil our fun. Upon returning the campervan, they checked it and it will now be resolved for the next one. I can definitely recommend this campervan to future renters. Thanks again for your flexibility. Gert, Eva & Lotte