Kerstin
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Beware of false friendliness! I have never had so much trouble as on this holiday. The camper had several defects, I had to deal with them for at least a week and sacrificed holiday days because of them. I had additional costs, for example I had to visit campsites much more often than I would have otherwise had to in order to constantly refill water and to be able to shower. It can happen that something is overlooked. But I think it's cheeky that a battered camper van doesn't see a workshop, but is rented out straight away, and you yourself do a clumsy job of fixing it with adhesive tape - so you've noticed it after all. He also tried to make it seem like it was my fault. Luckily, I kept all the receipts and letters from the workshops. No trace of goodwill, on the contrary. No responsibility was taken either. The mediation later via Goboony was incredibly time-consuming and achieved next to nothing. The Frankfurt table, which is normally used as a basis, was not used. I don't know the criteria. At first I found everything very nice - although I did find it strange to be hugged by a stranger as a greeting and, as I was too tired to travel that same day, to be offered a room in his house as his wife was away. As I said, I found it strange, but I didn't make any accusations. Nevertheless, his wife lied and said that their daughter had been there too. Too bad that he told me that one daughter lives in Dubai and the other has just had a baby in Australia. Otherwise, I have to say that although the car was superficially clean, the upholstery smelled so bad that your clothes smelled of it after sitting in it. I had to disinfect everything several times. There was also a smell coming from the sinks. I wouldn't drink the water or use it for cooking, considering the food leftovers from the previous occupant that come out of the grey water days later - disgusting! The luxury bed, which is supposedly so comfortable, has no mattress but is made from the cushions of the bench, and I often found myself lying in a crevice in the morning. The legs are under the wardrobe, which can give you bruises on your shins. The side door sometimes didn't close properly, and it even opened once while I was driving. The automatic locking mechanism locked me out once. I got out for a moment, the key was still in the ignition, closed the door and couldn't get back in. I had no cell phone, no money, not even a warm jacket. In this case, the side door saved me, as the lock didn't work. The owner knew this too, because he wasn't surprised (as with all other breakdowns) and simply told me where he always hid a spare key. (Incidentally, no insurance will pay if it's stolen!) The gear shift is extremely bad and clunky and I have been driving manual cars for over 30 years. It can get tricky in some situations where you have to change up quickly. I could tell you a lot more, but I don't feel like it any more. I give one point for the bed linen, which was clean.
Response from Mel & Annie
We are sorry that your holiday was not as you expected.
From missing your flight because you forgot your passport, to arriving too tired to drive off, and crashing our motorhome into our house on your return, you’ve had quite a time!
We are sorry that the offer of free accommodation for the night in our third daughter’s apartment caused you concern, however, that you spent the night in our driveway contradicts that you felt uncomfortable.
We realize that the 59-liter capacity of our motorhome’s water tank may have been insufficient to lather, condition and rinse your waist length hair, and shower yourself sufficiently and that you didn’t manage to put our generously sized bed together correctly, but we did provide a phone number where you were in constant contact and did not mention you had this problem. In fact, you reported that you were having a lovely time.
We explained that you must ensure the doors are all closed correctly in order to operate the central locking system, and it is not possible to lock yourself out of the vehicle. We also told you where our spare key is located when you mistakenly thought you were locked out.
The lock on the side door is not faulty, you had not closed it correctly.
When you had a fault with the boiler, and your hot water was not heating up, we arranged a mechanic on your route to affect a repair. This took around an hour, however you were more than adequately compensated by a refund for the full day and also the further repair was arranged similarly and compensated.
It is not possible to foresee problems, but Goboony themselves congratulated us for dealing with them so quickly and efficiently. It is a motorhome which you are using, and sometimes the unforeseen will occur.
I know that you are furious that you were forced to pay your LEZ (Low Emission Zone) fine, and that this has prompted you to vent your frustrations, but please note, I offered to pay this on your behalf, but was told that it was your responsibility and that I was to be reimbursed.
The upholstery is always covered by freshly laundered blue blankets. The cushions are always aired, I remove the coverings and wash them frequently. If there was an unpleasant odor I can only assume you have not been airing the vehicle during your stay, as it is a small space, and can quite easily take on your cooking smells and those of your body.
The waste water tank is emptied and washed through after every rental. I understand a grain of rice was discovered when you emptied your waste tank. This does not mean it is un-clean, just that it may have been caught up in the pipe.
I hope that this has not put you off our beautiful country, and that you may make a return visit. Perhaps staying in hotels or luxury apartments which may better meet your needs.