Zefiro Lux – Roller Team 6 berth family motorhome

Response from Russell Thansk for your kind comments Nicola - would be great to see you again in the future

Response from Russell The hirers partner returned the van and stated that he didn’t know what she was talking about and was in fact ocd. He also said the kids fought the entire trip and that’s possibly why she has not enjoyed the experience. What is not in the hirers exaggerated review is that the van they had originally ordered was badly damaged and we only knew of this happening a few hrs before they arrived - having travelled a fair distance to collect we pulled out the stops to replace the van and ensure her kids had some sort of holiday explained it had all been a bit of a rush. I’m sure if you check out the many reviews Iv had online that I’m definitely not a cowboy - care 100 % about people having great trips but when someone is unreasonable I won’t be taking any action ( I did offer a discount by paying for fuel if supplied receipts but none were presented on return. I would not hire a 24 plate £70k motorhome to this lady again .

Response from Russell Thanks Angela it was a pleasure to meet you guys thanks for looking after our van

Response from Russell Thanks for the nice comments Alyson it was a pleasure to meet you and hope to see you again for more adventures in the future 🤞😍

Response from Russell Thanks Declan it was a pleasure and would love to have you guys back again soon 🤞

Response from Russell Thanks Peter it was a pleasure glad you had fun in Scotland hope to see you again soon.

Response from Russell This is not the case, firstly the hire was much less than quoted on review. I did what I could even offered alternative campers to this lady however instead of turning up at the appointed time to make a final decision she was in an airport - doesn’t sound like someone who was ready for a campervan adventure. Had they decided none of the vans were safe enough for their child I would have been left out of pocket but much rather that than have worried parents. It’s worth noting that many parents of young kids have hired this camper - I checked my liability insurance and they demanded I did not confirm safety until the model of car seat was fitted. There’s always two sides to a story in my opinion and Charlotte has posted a very unfair and factually incorrect timeline of events . We have 4 children ourselves and respect child safety. Had we not then I’m sure this would’ve gone ahead had she but decided in advance to make other plans then blame goboony for not getting in touch with me to anticipate their non arrival. I am 100% satisfied that I acted in an appropriate manner and after goboony investigated they agreed with me. I would do the same with any other parents . Hopefully if reading these contrasting reviews you won’t be worried by the unfounded accusations of travellers who had an alternative agenda , we have over a hundred 5 star reviews for our service and will continue to do the right thing by our customers.