Hendy – 6 berth Swift edge from 2021

Response from Declann Hello Ganesh, it’s a good job I can reply to this to prove what kind of person you are. Upon arrival for our Motorhome at 11:45am we informed you that the van had returned at 9:30am the same day from a rental with an issue. The 1st gear was slipping out and obviously with the van only being back a few hours we could not get this fixed. We informed you that we had drove it to make sure it was manageable which it was you just needed to hold the 1st gear in to set off with and then come into 2nd gear. We asked if you could manage this or otherwise we would have to cancel the booking. You said that this was fine and that that you drove large vehicles for a living so would be no issue for someone like yourself. You signed the forms for the van with the extra added on to acknowledged that we had gone through the issue and that you were happy with it. During the start of your trip you got in touch with myself to say that the 1st gear was slipping out and not working and that you had not been informed about this, I responded to say that you were shown this and we have the proof with the forms. You quickly changed your response and agreed that you had been told. You proceeded to send me a video of you sticking the 1st gear in and just letting it slip out. I walked you through the steps of holding the 1st gear in to set off with which you couldn’t grasp. This is where I realised that you clearly didn’t have the experience that you made out. I asked you not to do what you were doing with the gears as this would make the issue worse. You proceeded to send me a video of you doing the same thing and then doing what I told you with holding the 1st gear in taking off the handbreak that was on in the video and setting off. I questioned the hand-break being on and you ramming the gear in and revving the vehicle. You started that the hand break wasn’t on but you could clearly see it being taken off on the video so this was another lie. It became apparent that you could not drive the vehicle and you were going to make it worse, I asked you to please return the van and you would be given a full refund. You refused to do so and continued on your trip. The following day you said that the van was broke and could not be driven. We have a tracking device on the motorhome and could see that you were driving just after sending this message. I questioned you on this and you said you only drove it 10 minutes up the road. Completely contradicting yourself from the previous messages. You sent me a video of the van again, I informed you that it’s clearly worsened which was unforeseeable. Once again I asked you to return the Motorhome to avoid more damages, you refused this and continued to drive the Motorhome. We could see this on the tracker. Plenty driving done considering it was “broken and undriveable”. You eventually stopped driving due to me threatening with the police. I informed you I would get recovery sorted. I went through my insurance and had recovery organised with a mechanic coming out on site to try and fix the issue which unfortunately he couldn’t. I’m not sure what world you live in but you can’t just get someone out within 10 minutes it takes time which anybody who has experience with driving would know. The insurance provided multiple options for yourselves which you refused. You refused full recovery for the van and yourselves back to collection point. You refused recovery and hotel in the closest city which was Inverness all because you wanted to go to Aberdeen instead which was longer. Eventually after hours of being rude on the phone to the insurance company trying everything they could to help you agreed for transportation to a hotel paid for in Aberdeen and recovery for the Motorhome. This took so long because of the way you handled the situation. A recovery man eventually arrived to where you were rude and refused to start getting your stuff out of the van ready for the taxi arriving on site. The recovery man informed the insurance that you had been rude and aggressive towards him and refused to get your stuff out of the van but instead started cooking and closed the door on him. You also informed me you had no food which was clearly another lie as you were seen cooking meals for everyone. You also informed me that you had no facilities, you were in a Motorhome with a full sets of facilities inside the van. I could see you and the van turned on by the engine through the tracker app, I questioned this and you said it was for the heating. The van has a full heating system which runs off the gas which once again you clearly didn’t have a clue about as you hadn’t watched the videos or listened to through handover. You tired to tell me that you did know about this and that the van heats up quicker from the cab heading. I can tell you now it does not. Due to refusing any help the recovery man informed the insurance and left. The insurance cancelled the taxi which was 20 minutes away due to you refusing help. I was on the phone none stop all day arranging different recovery options for yourselves. With all the refusals which had been arranged for you this amounted to over £1,000 without actual getting anything moved. Once again my insurance arranged transportation for you and your family to Aberdeen which arrived early ours of the morning. You were fully refunded for everything by myself and Goboony. Considering you were so concerned about the safety of your family I’m surprised you didn’t have a baby seat for you 1.5 which you just help inside the Motorhome. I also let you leave your vehicle parked up on my drive for a further 4 days. Nothing more could have been done than what I did to help you and your family. We are a family run business with one motorhome not a company. Once the motorhome was recovered home I took it for a drive myself and it was completely manageable to drive so just proves that you have absolutely no idea about driving a vehicle. You’ve also complained about things rattling inside the motorhome, again if you had any knowledge at all you would know that when driving a motorhome they are noisy this is how they’re built unfortunately. It’s apparent that you were trying to get a free trip. We’ve had no issues with rents nor them us which can clearly be seen by previous booking reviews. You’re a rude man and I’ll be making sure you don’t have the opportunity to rent a van off this site again. Thanks again Ganesh.