Peter
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Sunday 8 September we picked up the camper incl. tent from Vincent. That went well until we received a message in Maastricht that he had forgotten to give us the topper.... So that meant sleeping in a sleeping bag on the hard bench of the bus. One of us slept on the bed in the pop-up roof. We went to the Morvan but soon it turned out that the temperature was a bit cooler. So we drove on to the Ardèche (Aubenas). After sleeping on the couch for a few days we rented a chalet on a campsite for five days. The second week we drove back to Morvan on Tuesday because the weather there improved. When leaving the motorway, the message came that the left rear tyre pressure was too low. Quickly found a petrol station and pumped it up, but that didn't help. A garage nearby brought salvation. However, the mechanic was shocked when changing the tyre. The inside of the tyre was worn and the steel was coming through!! We were lucky that we didn't have a blowout. He mounted the spare tyre (80km) and we reached the campsite in Lormes. The next day we visited the garage to have the other tires checked and (after contacting Vincent) to order a new tire. First Vincent wanted us to pay a part but this was not a normal flat tire. Then it turned out that the other rear tire was also worn and both front tires did not look good either. That would have been a rejection at the MOT in October anyway. Moreover, with a 4-wheel drive you have to replace all tires at the same time. But it was unbelievable that we left NL with these tires! Life-threatening! Finally: the costs were paid and Vincent reimbursed them via a tikkie. When we finally wanted to try out the tent, it turned out that we didn't have the right valve to set up the inflatable tent....so we texted Vincent again who claimed that it was included and sent an unclear photo. Unfortunately...the valve wasn't there...another disappointment. When returning, no sign of regret, sorry or anything. Not a word about the tires, tent and topper! He found that the valve of the tent was "still somewhere at the bottom of his cupboard". We never mentioned the costs we had incurred at the garage as a tip (€50 and €20). When we received an email the following Monday that this man wanted to hold the deposit, we had had enough! We counted to ten and emailed GoBoony to find out what was going on. Two days later, we received an email that the deposit would be refunded. That has since been received. In short: the buscamper itself is a fine car but the landlord still has a lot to learn in terms of communication and to use a checklist of what he has to give, do!! If you rent the bus make sure you get everything.
Response from Vincent
We vinden het erg vervelend dat het zo is gelopen en delen ook graag hier onze kant van ons verhaal. We hebben echt geprobeerd om tijdens de vakantie zo goed mogelijk mee te denken en te communiceren, maar dat was ook echt niet gemakkelijk vanuit Nederland. Wat betreft de banden waren wij ook echt geschrokken en verbaasd, de slijtage was nooit eerder opgevallen, ook niet bij de garage. Dan is het improviseren en op de huurders vertrouwen als zoiets onderweg gebeurt. We dachten het samen zo goed mogelijk opgelost te hebben, al blijft het balen en moeilijk voor beide partijen. Bij thuiskomst gaven jullie niet aan er nog uitgebreid over te willen praten, maar dat had ik misschien verkeerd ingeschat. Daarna volgde de afhandeling en zoals besproken wilde ik het nog graag met de verzekering van goboony afhandelen. Daarom hadden we de borg niet meteen vrijgegeven, omdat we dachten dat nodig te hebben voor de goboony dagverzekering. Het was (en is nog steeds) onduidelijk hoe we het met de verzekering kunnen oppakken, maar dat is nu ons probleem geworden. Het was absoluut niet de bedoeling dat jullie extra borg moesten betalen, dat hadden we immers afgesproken. Ondertussen hadden we dit met jullie even moeten communiceren, maar dat is door de rompslomp vergeten en we hadden niet beseft dat jullie automatische emails zouden ontvangen. Kortom: onze intenties waren nooit slecht maar de communicatie kon inderdaad beter. Tot slot. Het tentventiel en de matras. Dat was inderdaad slordig en heel vervelend voor jullie. Daarvoor bieden we onze excuses aan. Nogmaals, wij vinden het ook heel vervelend hoe het gelopen is.
Thijs